If you change your mind on a non personalised item that is absolutely fine, If you simple change your mind on a non personalised item you will be liable for return postage cost which will need to be tracked if the item is over £10. The item must be returned in a new and unused condition and packed with the same level of protection that it was received, A refund will be issued once it has been received back. and inspected
No refunds will be accepted for any personalised items due to incorrect spelling once made unless it’s my fault, This extends to ANY item made to order, personalised or not. Names are copy and pasted so please ensure you have the name spelt correctly.
Refunds for personalised/made to order items that are cancelled within 4 hours of ordering will be refunded in full, If a design is cancelled while being worked on then a partial refund may be possible
Refunds cannot be given for late arrival of items. I cannot be held responsible for Royal Mails delivery but if the item hasn’t arrived within Royal Mails expected timeframe a claim will be put in with Royal mail which will trigger an investigation, once this has been completed and confirm the item is lost you will be offered a replacement or refund.